PHONE CO. RANT

Grandma lives in a very nice nursing home. We pay for her private telephone line. She calls us 3-4 times a day (minimum!) to tell us the same 3 things and ask the same 7 questions, but hey, it's Alzheimers and she has NO short-term memory. Yeah, it's annoying at times, but I wouldn't dream of disconnecting her phone. Just so you know.

Somebody disconnected her phone.

I find this out, first when she calls from the nurses' station to say her phone is "broken." Then I hear it again when the nurse calls to ask me why we had her phone disconnected.

Say whaaaaaaaaaat?

When I called Phone Co. they said they got a work order from the nursing home to d/c the service. The nursing home denied this, of course, and said it was a mix-up, something to do with the room numbers being changed, and the guy came to d/c the phone (presumably for someone else) and maintenance took them to the room number that wasn't really the same room number...oh, I'm shutting up right now, because the more I write this, the more ridiculous it sounds.

Anyway. My main issue is with the Phone Co. (although the person who eventually helped clear this up was very helpful and courteous, never mind I was somewhat of a bitch, no surprise).

Issue: when I called the phone company to find out what happened, I had to talk to several people--again, no surpise. Each time a new person came on the line I again had to verify my address AND the last four numbers of my SS# because the phone is in my name and the bill comes to my house.

Now here comes the big fat WTF: *I* have to verify that information repeatedly--yet my PHONE can be disconnected at the request of some maintenance man without verifying this with the person WHO PAYS THE FRIGGIN' BILL? Yeah, that's me--not the nursing home. Does that mean I can call up and, oh, I don't know, disconnect my neighbor's phone for S&G?

My secondary issue is with the NH for not double checking with me. Seriously, why would I stop her service out of the blue? Let alone without warning them? Because Grandma's wreaking havoc up there now, asking every 5 minutes what happened to her phone. And she'll be wreaking it all weekend, till they reconnect it on Monday.

I've been assured I won't be charged the installation fee. If I am, expect another rant.